Managed IT Services
Security Camera Installation
Security Risk Assessment
Cell Phone and Tablet Repair
Frequently Asked Questions
Q. Can someone come to my home or business for repairs?
A. Yes, We offer on-site service for residential and businesses customers.
Q. Do you repair iPads, iPhones, or other peripherals?
A. No. We currently repair desktops and laptops only. We do not service printers, monitor, keyboard, etc.
Q. Are your technicians certified?
A. Yes our technicians are Microsoft A+ and Network+ Certified.
Q. Do you offer a warranty on your work?
A. Yes. Warranty length depends on the service but will be discussed in detail at the time of service.
Q. Is your work guaranteed?
A. We guarantee software for 30 days and hardware for 90 days or up to a year if the manufacturer offers a warranty.
Q. What is the charge for diagnostic service?
A. We offer free estimates to determine the issue.
Q. How much does repair service cost?
A. We offer several different services and repairs that vary in cost. Therefore we offer free preliminary diagnostics to estimate the cost before we do a repair or service.
Q. How long does it take to solve a problem?
A. Repair services vary in completion time, but we provide an estimated cost and time before the service starts.
Q. How quickly will a technician be dispatched to my location?
A. We offer same day service if a service call is received before 3:00PM or if our schedule allows. After hour service calls are considered emergency and additional cost may apply.
Q. Do you offer remote support?
A. Yes, we offer remote support for issues you are experiencing that don’t interfere with your internet connection and computer speed.
Q. Is there an additional charge for mobile service?
A. No, there is no additional charge for onsite mobile repair.